Terms

1. An order becomes confirmed once payment is successful and the buyer has received an Order Confirmation email.
2. The images on this website serve as a representation only, while the box and products received could differ from the images shown on this website.
3. Customers will be notified via email once their order has been sent for delivery. This will include a unique tracking code for tracking purposes.
4. We try our best to deliver your orders as safely as possible. In the unfortunate event of breakage during shipping and delivery, you are required to contact us via email at info@bffbox.co.za within 3 (three) days of delivery and the BFF Box Team will either fix the product, or if necessary, replace it. 
5. With regards to clause 4, the BFF Box Team reserves the right to issue refunds at our discretion.
6. All customers will be added to the BFF BOX mailing list, and may unsubscribe at any time. 
7. Mystery Boxes and related products are non-refundable and non-returnable.
8. Shipping fees are excluded from the price of the products on this website. 
9. We only deliver in and around South Africa. No orders will be shipped outside of South Africa.
10. It remains the customer’s responsibility to ensure their Shipping Method, Shipping Address and Contact Number supplied upon purchase are correct and accurate.
11. Shipping tracking may be done viathe unique tracking code supplied on order shipment.

END.